Introductory provisions, information on the Provider, definitions
These General Terms and Conditions govern the terms and conditions of use of the KOLEKTOR MOBILITY d.o.o. website, accessible at https://www.liqui-shot.numo.si (hereinafter referred to as the “Website”), the rights and obligations of the Provider and the Users when using the Website, and the terms and conditions of purchase of items on the Website and the rights of the Customers when making online purchases.
Users can find all the information regarding the processing of their personal data and the protection of their privacy in the Privacy Policy of Kolektor Mobility d.o.o.
The Provider of the Website and the seller of the items on the Website is KOLEKTOR MOBILITY Upravljanje naložb d.o.o.
- Abridged firm: KOLEKTOR MOBILITY d.o.o.
- HQ and address: Vojkova ulica 10 5280 Idrija
- Reg. ID No.: 5034558000
- Tax No.: SI 75860309
- Contact Phone No.: +386 51 278 975 available Monday to Friday from 8 am to 4 pm
- Contact email address: info@liqui-shot.com
(Hereinafter referred to as the Provider)
A User is any legal or natural person who uses or visits the website ( hereinafter referred to as a “User”).
The Customer is the legal or natural person who makes a purchase of one or more items on the Website (hereinafter referred to as the “Customer”).
A consumer is a natural person who acquires or uses goods and services for purposes outside their trade or profession ( hereinafter referred to as the “Consumer”).
Validity, acceptance and application of the General Terms and Conditions; changes
These terms and conditions shall be binding on the User when he first visits the website and on all subsequent visits. Using the Website, the User confirms that he accepts and agrees to all the provisions of these General Terms and Conditions.
These General Terms and Conditions apply to all users, except where a provision expressly states that it applies only to consumers.
In the case of a purchase made on the Website, the provisions of these General Terms and Conditions shall form an integral part of the contract of sale between the Provider and the Customer.
These General Terms and Conditions may be amended at any time, without special notice or warning. The contractual relationship between the Provider and the Customer shall be governed by the General Terms and Conditions in the version in force at the time of placing the order via the Website.
Properties of products
The Website allows you to purchase items remotely, by the procedure described in these General Terms and Conditions
The publication of a photograph of an item on the website does not imply that the item is supplied with the exact characteristics as presented on the website, as, for example, different photographic techniques may cause the colour shade in the photograph to differ from the actual colour shade. Items on the website are not photographed life-size but are usually reduced in size. It is also possible that varied materials (subject to their current availability) are used in the item supplied from those used in the item whose photograph is published on the website.
If in the Customer’s opinion, the delivered item deviates too much from the item whose photograph is published on the Website, the Customer may withdraw from the contract (without having to provide a reason for withdrawal), subject to the conditions set out in these General Terms and Conditions.
Prices of products
All prices of items on the website are in Euro (EUR) and already include value added tax (VAT) at the rate applicable from time to time. At the time of adoption of these General Terms and Conditions, this rate is 22%.
The published prices of items are subject to change at any time. The Customer is obliged to pay the price of the item in force at the time the order is placed.
The final purchase price of the item(s) indicated in the basket of the selected item(s) on the website during the procurement process shall comprise the published price of the selected item(s) or the sum of the published prices of the selected item(s) and the delivery charges, which shall be calculated according to the weight of the package of the selected item(s).
The Customer shall not be liable for any additional charges, other than payment of the final price of the item ordered unless expressly stated otherwise in these General Terms and Conditions or on the Website.
Discounts, promotional codes, and other benefits are not cumulative unless explicitly stated otherwise on the website.
Conclusion of the contract, right of withdrawal of the Provider
The sales contract for the purchase of an item on the website between the Provider and the Customer is concluded when the Customer receives an email from the Provider confirming the order placement.
Despite the preceding paragraph of this Article, the Provider may withdraw from the Contract by written notice to the Buyer no later than 7 days after confirmation of the order, where:
- the item ordered is no longer in stock and the Customer is not willing to buy another item offered by the provider.
- the delivery of the goods to the Customer could not be made within the originally agreed time limit through no fault of the provider, and the Customer does not agree to an extension of the time limit.
In the cases in the previous paragraph of this Article, each party shall immediately return to the other what it has received from the other party. In this case, the Customer shall not be entitled to any compensation or damages other than the refund of the purchase price and the reimbursement of any costs incurred in sending the item to the supplier.
Where the Customer chooses as the method of payment a transfer to the Provider’s transaction account (payment based on a pre-invoice), the transfer must be made within 3 days of receipt of the pre-invoice at the latest, the day on which the transfer is deemed to be the day on which the Provider receives the transfer in its transaction account. If the supplier does not receive the Customer’s remittance within 3 days of the invoice being sent, but at a later date, the supplier may, at its discretion, fulfil the contract and send the ordered items to the Customer or return the amount received to the Customer, whereupon the supplier shall be deemed to have withdrawn from the contract and shall have no further obligations towards the Customer
Purchase process on the website; correcting errors before placing an order
The User starts the purchase process by selecting the quantity (i. e. the number of items to be purchased) of the desired item on the website and clicking on the “Add to basket” button. He can do this multiple times, for any items and in any quantities. After each item is added to the basket, the user can continue with the purchase or click on the “Proceed to checkout” button. He can also click on the shopping basket icon at the top right of the website at any time.
In the next step, the User can review and correct all the items in his shopping basket. He can change the quantities or remove an item from the basket.
The total price of all items is shown (updated) on the fly. Once the contents of the shopping basket are as desired, the user clicks on the “Continue to the next step” button.
In the next step, the User enters the delivery and invoice details. Specific entries are checked so that the User cannot make certain mistakes (e. g. the phone number and email address must be in the correct format, otherwise the website will warn the User of the error. Until this is corrected, the User cannot proceed to the next step.
After entering all the necessary information, the User clicks on the “Buy Now” button.
In the next step, the user selects the desired delivery method and payment method.
The User who agrees with the content of the order and all the data entered clicks on the “Place order (payment obligation)” button. The order is placed, and the User receives a confirmation of the order to the email address entered. The Provider is not responsible for undelivered order confirmations (e. g. due to spam filters, User’s email inbox being full, etc.)
The User may return to any of the previous steps described in the preceding paragraphs of this Article and change or correct any information or selection.
Payment methods
The Customer may use the following payment methods to pay for items on the Website:
- transfer to the Provider’s transaction account (payment based on a pre-invoice): the Customer receives an invoice by email containing all the details for the transfer; the supplier dispatches the ordered items after receipt of payment.
- payment by credit or debit card: the customer must have a sufficient balance or limit on the card; the Provider uses Stripe to process payments. You can choose between: Mastercard, Visa or American Express to process payments; payment is deemed to have been made when the Provider receives the authorization message and provided that the payment or refund request is not subsequently rejected for any reason (e. g. because the customer has reported an unauthorized transaction).
The Provider accepts no guarantee and is not liable for any costs (e. g. fees) incurred by the Customer because of having chosen a particular payment method, where such costs are charged to the Customer by third parties.
Delivery of ordered items, consequences of non-acceptance
The Provider dispatches the items within 2-5 days, and Post Slovenia for Slovenia or DHL for international within the normal time limit for delivering such a consignment.
The dispatch times indicated on the website are approximate and apply to dispatch to addresses in the Republic of Slovenia. For reasons beyond the control of the Provider (e. g. strikes, road closures, natural disasters, etc.), the estimated time of dispatch may be extended, without the Provider being liable for any damage caused to the Customer or any third party.
The Customer will be notified of the dispatch of the purchased item by e-mail.
If the Customer is a consumer, the item will be delivered to the front door of the Customer’s delivery address.
In the case of delivery by a delivery service, if the customer does not take delivery of the purchased item within 15 days of delivery and the item is returned to the provider after the expiry of this period, this shall not be considered an automatic withdrawal from the contract once the customer has made payment. The Provider shall notify the customer of the returned item and the customer shall be obliged to inform the Provider within 15 days whether the customer withdraws from the contract. The Customer may request the reshipment of the purchased item to his address or to a new address, and the Provider shall be obliged to send it to him, provided that the Customer, at the Provider’s request, pays the costs of the reshipment in advance.
Material errors
The Provider must deliver the goods to the customer in accordance with the contract and is liable for material defects in his performance.
The defect is material:
- if the goods do not have the characteristics necessary for their normal use or circulation,
- if the goods do not have the characteristics necessary for the particular use for which the customer is purchasing them, which were known or ought to have been known to the seller,
- if the goods do not possess the characteristics and qualities which were expressly or tacitly agreed or prescribed,
- if the seller has handed over an article which doesn’t correspond to a sample or model was shown for information purposes only.
The suitability of an article for normal use shall be judged by reference to the normal use of an article of the same kind and having regard to any representations made by the seller or the manufacturer about the characteristics of the article, in particular by means of advertising, the presentation of the article or indications on the goods themselves. The customer may exercise his right under the law of material defect if he notifies the seller of the defect within a period of two months from the date on which the defect was discovered. The customer must describe the defect in more detail in the notification of the defect and give the seller the opportunity to inspect the item.
Withdrawal of the customer from the contract, return of the goods and refund of the purchase price
The customer may, within 14 days of the date of receipt of the purchased item, withdraw from the contract concluded with the provider without giving a reason and return the item.
The buyer may withdraw from the contract by:
– by sending a written statement to the provider in good time (possibly by e-mail to liquishot-service@kolektor.com), which makes it clear that he is withdrawing from the contract;
– by sending a statement of withdrawal to the provider in due time (maybe by e-mail to liquishot-service@kolektor.com);
The withdrawal from the contract is timely if the declaration is sent to the provider within 14 days of receipt or acceptance of the purchased goods.
If the customer has already received the goods and withdraws from the contract, the customer must return the goods to the provider, undamaged and in the same quantity, within 14 days of the date of sending the withdrawal notice. The provider will notify the customer by e-mail of the receipt of the returned goods.
To make the withdrawal process as smooth as possible, we have prepared a short list of things you should look out for when buying remotely:
- Open the packaging carefully and keep it in its unaltered condition until you are fully satisfied that the product is suitable (when returning the item, the original packaging should be returned undamaged),
- the handling of the item may cause damage and scratches, especially to items with black lacquered surfaces,
- careless removal of protective films and materials may cause damage to the item (dark lacquered surfaces),
- do not open articles bearing a security seal,
- visible traces of use (dust, hair, scratches, stains, dirt) are not eligible for withdrawal because they are hygienic,
- visible signs of installation (used guides, installation scratches) are damages caused by the installation of the extensions.
The customer should not install the extensions until he is satisfied that they meet his requirements.
The possibility of withdrawal from the contract or return of the goods does not apply in the following cases:
– for an item that has been manufactured according to the consumer’s precise instructions or has been adapted to the consumer’s personal needs,
– an item which, by its nature, is not suitable for return because it is inextricably mixed with other items,
Any costs incurred in returning the item (packaging, postage) shall be borne by the customer.
If the customer withdraws from the contract within the time limit, the provider shall reimburse all payments received no later than 14 days after receipt of the notice of withdrawal, provided that the provider receives the returned item or proof of dispatch from the customer within that time limit; otherwise, the provider may suspend the reimbursement.
The customer shall not be entitled to a refund of the postage paid at the time of purchase if the provider expressly opted for a different type of shipment than the lowest-priced shipment offered by the Provider at the time of placing the order on the Website.
The Provider shall refund the payment received to the means of payment used by the customer when purchasing the item unless the customer expressly requests the use of another means of payment and does not incur any additional costs as a result. In no case shall the customer be entitled to a cash refund.
The customer shall be liable for any diminution in the value of the returned item if the diminution in value is the result of handling which is not strictly necessary to establish the nature, characteristics and functioning of the item. The amount corresponding to the depreciation may be set off in whole or in part against the supplier’s obligation to reimburse payments made based on the customer’s withdrawal from the contract and, therefore, the customer shall be reimbursed the reduced amount or not at all.
Due to the processing of transfers with providers over which the provider has no control, it may take several days for the refund of payments made to be visible to the customer.
Limitation and exclusion of the liability of the Provider
The Provider does not assume any guarantee or warranty for the accuracy, completeness and correctness of the data and information provided on the Website and shall not be liable for any damage caused to the User because of reliance on the content published.
The Provider makes no representation or warranty as to the operation or availability of the Website or any part thereof and shall not be liable for any damages suffered by the User because the Website or any part thereof is unavailable, inoperable, or malfunctioning.
The Provider shall not be liable for any damage to the User’s hardware, software or other equipment resulting from the use of the Website. It is the User’s responsibility to ensure that the equipment used to access the website is protected (antivirus, etc.).
Copyright and other intellectual property rights
The entire content of the website, including but not limited to logos, photographs, descriptions, blog entries, the layout of graphic elements, overall graphic design, buttons and the source code of the applications that run the website, is protected by copyright, including database protection. The Provider and/or the person expressly indicated as such for each content shall be the holder of all material copyrights in the content published on the website and in the source code of the applications that run the website.
Any use of any content published on the website for any purpose other than for personal viewing and information of the User is prohibited without the express prior written consent of the Provider. Violation may constitute a criminal offence and may result in material liability for the offender. The prohibition in this paragraph shall also apply to the reproduction or any other use of the data contained in the database or parts thereof, even if the data do not constitute a work of authorship in themselves.
The wording Liquishot and the logo constitute a sign in respect of which the Provider is the exclusive right holder. Any unauthorized use is prohibited and may result in material and criminal liability for the offender.
Application of law, jurisdiction, dispute settlement
The relationship between the Provider and the User shall be governed by the law of the Republic of Slovenia, without application of the rules of private international law and procedure. In the event of a dispute between the parties, the court having territorial jurisdiction shall have jurisdiction in the place where the Provider has its seat.
Notwithstanding the provision of the preceding paragraph of this Article, in cases where the claimant is a purchaser who is a consumer under the law governing consumer protection, the court in the territory in which the user has their permanent or temporary residence shall also have jurisdiction.
The Provider does not recognize any out-of-court consumer dispute resolution Provider as competent to resolve a consumer dispute that a consumer Customer may bring under the legislation on out-of-court consumer dispute resolution.
The online dispute resolution platform is available to Customers at this link.
These General Terms and Conditions are valid from 1.4.2022.
